Privacy Statement
Welcome to the Granville Homes (“Granville”, “our”, “us”, “we”) web site. Protecting your privacy is important to Granville Homes, and this privacy statement has been created in order to demonstrate our commitment to privacy for users of this web site. The following discloses our information gathering and dissemination practices. The privacy statement may change at any time; any changes will be posted on this page. Should you have additional questions, comments, or concerns, please contact us.
Information Collection & Use
In order to deliver the highest quality of service, we collect both personal and non-personal information using various methods listed within this Privacy Statement.
Registration
In order to use portions of this Web site, you must first complete the registration form and/or create a user name and password. During registration you are required to provide contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.

You have the option to provide demographic information (such as income level and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.

You may receive newsletters, updates, and other information after registration. These additional communications are discussed elsewhere in this statement.

Granville is the sole owner of the information collected on gvhomes.com. Granville collects personally identifiable information from our users at several different points on our Web site.
Application Forms
In order to deliver the highest quality of service, we collect both personal and non-personal information using various methods listed within this Privacy Statement.
Social Security Numbers
We require your social security number to qualify you for the purchase of a home. When you enter your social security number on our application form, we encrypt it using secure socket layer technology (SSL).
Surveys or Contests
From time-to-time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name, email address, and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site (in the case of anonymous information collected in surveys), and to send participants email newsletters and bulletins.

We use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users’ personally identifiable information for any other purpose. [Use the latter disclosure only if your service-provider contracts expressly prohibit this]. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Granville stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at [INSERT URL OR EMAIL ADDRESS] to request that we remove this information from our database.
Uses of Information
[This paragraph should elaborate on how the site itself actually uses the information users submit. The service the site performs should be incorporated here. Also, a discussion of the use of aggregate (i.e.,non-personally identifying) information should be disclosed here as well. Be as specific as possible, without being contingent. Avoid ‘we may do this’ ‘we might do that’ type of language.]
Communications from the Site
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Profile
We store information that we collect through cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences. We tie [we do not tie] your personally identifiable information, and [or] your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

We share [do not] share your profile with other third parties. [We share your profile in aggregate form only.] [We share your profile together with your personally identifiable information.]
Supplementation of Information
In order to provide certain services [specify] to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.
Credit Check
To determine if you qualify for the purchase of one of our homes, we use your name and social security number to request a credit report. Once we determine your credit-worthiness, we destroy this document.
ID [Address] Verification
We use [THIRD PARTY/THIRD PARTY SOFTWARE] to verify your [identity] [address], in order to [state why it is necessary to verify the user’s identity or address].
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. [Describe the sharing practices of what your site does, but be specific in describing your relationship with these third parties. Define terms such as “partner.]

We do not link aggregate user data with personally identifiable information.
Other Third Parties
We share personally identifiable information, specifically your email address, with a third party to distribute newsletters, bulletins, and other information sent to our users. If you do not wish to receive these communications, please see the “Choice and Opt-Out” section.
Choice/Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at [EMAIL ADDRESS] [We offer an opportunity to opt-out of certain communications on our [MEMBER INFORMATION PAGES], or you may contact us at [PHONE] [EMAIL] or [POSTAL MAIL] to opt-out.]

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. [Provide a link to information on cookies.]

[Explain how cookies are used on your Web site.] We set a persistent cookie to store your passwords, so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. [Describe use of cookie for shopping cart, if appropriate.]

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See “Third Party Advertisers.”

This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers.

[Webtrendslive users may have further obligations of particular language per their license with Webtrendslive. See your license agreement.] [See the “Profile” section above.]
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Granville. Please be aware that we, Granville, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). [To learn more about SSL, follow this link [INSERT LINK].]

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at [EMAIL ADDRESS.]
Personally identifiable information
We Share Personally Identifiable Information [We DO NOT Share] Personally Identifiable Information with Third Parties

Specifically, if you have completed a pre-qualification application, we share this information with our preferred lender, Heartland Mortgage & Financial Services, Inc. Sharing this information with our preferred lender allows us to perform the activities you have requested of us, namely to pre-qualify you for the purchase of a home.

[Keep in mind that if you are sharing personally identifiable information with third parties acting other than as your agents or service providers, you must provide an opt-out prior to the sharing.]
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do [do not] link this automatically-collected data to personally identifiable information. [IP addresses are tied to personally identifiable information to [describe the purpose for which you do this]

We use a third-party tracking service [called XXXX] that uses cookies [log files] to track non-personally identifiable information about visitors to our site in the aggregate [state what information is captured, e.g., usage and volume statistics] to [state purpose of the collection]
Clear Gifs (Web Beacons/Web Bugs)
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie [do not tie] the information gathered by clear gifs to our customers’ personally identifiable information.

To learn more about our advertising company’s use of clear gifs, please go to [NAME OF ADVERTISER’S SITE.]

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page [or by emailing our Customer Support at EMAIL ADDRESS] or by contacting us by telephone or postal mail at the contact information listed below.
Business Transitions
In the event Granville goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at: [phone, fax, email address, postal address, Web site URL (help desk or customer support or privacy officer)