Granville Homes

Customer Care Coordinator

Job Description:

This position is responsible for providing quality, efficient and timely response to concerns and inquires of homeowners within all subdivisions.

Essential Functions/Accountabilities:

• Responds in a timely manner to all forms of customer concerns/inquires for all subdivisions;
• Schedules all Customer Care service appointments for homeowners with the Customer Care Technician in respective subdivision/s;
• Case management and decision making;
• Prepares and provides all necessary reports to management for the effective tracking of customer service and customer follow-up systems;
• Attends GV 101 meetings to inform homeowners of company’s procedures, warranties, and home maintenance;
• Provides improvement suggestions for existing departmental procedures or innovate with new ideas;
• Maintains open lines of communications with Quality Assurance, Purchasing/Estimating, Sales, and all other necessary departments to ensure all homeowner concerns and construction problems are identified.

• Completes and inputs all customer service work orders and walk-through action items into NewStar for subsequent distribution to subcontractors and Customer Care Technicians;
• Sends out contact letters to all homeowners in all subdivisions within warranty period;
• Emergency on call weekend phone rotation.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED required; prefer College degree;
• Construction industry experience preferred;
• Two years experience in a customer service capacity;
• Proficient in Microsoft Office Suite and basic computer skills;
• Ability to manage difficult customers in a friendly and effective manner;
• Excellent telephone skills;
• Ability to write reports and business correspondence;
• Ability to hold people accountable for results;
• Systems oriented, organized with excellent follow-up skills;
• Demonstrated ability to work effectively in a team environment;
• Demonstrated ability to effectively present information and respond to questions from managers, clients, customers and the general public;
• Demonstrated ability to manage multiple tasks in a fast-paced environment;
• Works closely with the quality, sales, production and design departments;
• Demonstrated ability to remain calm, focused, positive and cheerful while changing direction and priorities frequently.

 
Resident Manager/Leasing Agent

Essential Functions and Accountabilities:

• The Resident Manager is required to live and work on-site;
• Greeting, showing/touring apartments to prospective residents;
• Processing and supervising resident applications and credit screening;
• Processing leasings, move in’s and move out’s;
• Maintaining prospect, traffic, delinquent and leasing data reports;
• Rent collection and deposit processing;
• Processing of maintenance/repair work orders and invoices;
• Maintaining tenant account ledgers;
• Supervising the maintenance of the entire property;
• Coordinating on/off site tenant or other community events;
• Resolving tenant or maintenance issues in a time and cost effective manner;
• Maintaining a high customer satisfaction rating; and
• Overseeing all aspects of the day to day operations of the property.

To perform this job successfully, an individual must be able to perform each essential function and be willing to take on new roles as needed. 

The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Minimum Requirements:
A qualified candidate will have at least 3 years prior property management and leasing experience, a passion for providing exceptional customer service and the availability to work a flexible schedule including nights and weekends.  Bi-lingual preferred, but not required.

Assistant Superintendent

Job Description:
This position supports the Superintendent in managing all aspects of the home building process from frame inspection through final inspection.

• Manage the day-to-day compliance of the production schedule;
• Monitor and ensure subcontractors meet production timelines and quality standards;
• Coordinate the check-in and inventory of all materials (lighting, appliances and hardware);
• Complete all required checklists; ensure correction of items found incomplete or unsatisfactory on respective checklists;
• Schedule all city inspections required during construction from frame inspection through final inspections;
• Follow through on all inspection items, ensure items are corrected and re-inspections are complete before proceeding to next stage of construction;
• Maintain production schedule of all homes and walk homes on a daily basis to ensure compliance to the production schedule;
• Walk each home at specified periods to ensure required components and standards are met; compare paperwork provided by Sales and Design Center to the actual work performed to ensure home is being built exactly as sold;
• Keep subcontractors on schedule to ensure tasks are completed in a timely manner; re-inspect subcontractor’s work;
• Work with Superintendent and internal Quality Control staff to uphold the highest quality standard from all subcontractors;
• Develop and maintain excellent working relationships with all subcontractors; maintain open lines of communication;
• Provides improvement suggestions for existing departmental procedures or innovate with new ideas;
• Be familiar with and implement the USS daily;
• Ensure safe practices on job site.

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School degree or GED;
• Bachelor’s Degree in Construction Management or related subject preferred;
• Three years experience in residential home construction;
• Excellent communication and customer service skills;
• Current California Driver’s License and Proof of Insurance;
• Able to lift a minimum of 50 pounds;
• Detail oriented;
• Willing to work as part of a team;
• Able to manage multiple tasks in a fast-paced environment;
• Excellent organizational skills;
• Works closely with the quality, sales and warranty departments;
• Team player with strong work ethic.

Customer Care Technician

Job Description:

This position is responsible for conducting Customer Care Department Pre-Home Orientations of new home to review assigned options and completeness of all work within home.  As well as conducting Home Orientations with new homeowners to ensure they are informed about the features of their new home, understand the warranty terms and conditions and ensure any repair items have been completed.  The incumbent is also responsible for handling more complex assignments and informing respective project superintendents of repair issues.

Essential Functions/Accountabilities:

• Conducts Pre-Home Orientations of new home to ensure completeness of all work and that all appliances and equipment are operating as designed and identifies any discrepancies;
• Conducts Home Orientations with homeowners to explain warranty terms and conditions, how to use appliances and equipment, the features of the new home and to identify any defects and needed repairs;
• Responds to homeowner service calls, reviews proper maintenance if necessary, identifies repair items, completes necessary paperwork to identify needed repairs, distributes documents to appropriate Customer Care Representatives and makes minor repairs, as necessary;
• Coordinates subcontractor appointments;
• Responds to water intrusion emergency calls following water intrusion protocols;
• Performs handyman services
• Performs GV Care Package Maintenance
• Attends GV 101 meetings to inform homeowners of company procedures, warranties, and home maintenance;
• Provides improvement suggestions for existing departmental procedures or innovate with new ideas;
• Maintains open lines of communications with Customer Care Representatives to ensure all homeowner concerns and construction problems are identified.

• Handles more complex issues that arise with customers during and after the construction of the new home;
• Emergency on call weekend phone rotation;
• Work 1-2 Saturdays per month;
• Notifies respective project superintendents of repair items;
• Obtain Home Improvement Salesperson licensing through California Contractor’s State License Board;

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED;
• Two years of construction industry experience;
• Two years experience in customer service capacity;
• Basic computer and keyboarding skills;
• Demonstrated ability to manage difficult customers in a friendly and effective manner;
• Demonstrated ability to completed necessary paperwork;
• Demonstrated ability to effectively present information and respond to questions from clients, customers and the general public;
• Demonstrated ability to work effectively in a team environment;
• Demonstrated ability to manage multiple tasks in a fast-paced environment;
• Use of personal vehicle for work transportation;
• Valid California driver’s license and insurance;
• Works closely with the quality, sales, production and design departments;
• Demonstrated ability to remain calm, focused, positive and cheerful while changing direction and priorities frequently;
• Construction and repair skills.

Tax Attorney

Job Description:
This candidate will work with in-house accounting and legal professionals as well as outside tax professionals to identify and assess the financial, tax and legal implications of different transactions. The tax attorney will be responsible for providing support on tax planning initiatives and implementing the company's tax strategy. This requires substantive knowledge in business and real estate taxation and strong interpersonal and communication skills. In addition, the ideal candidate will ensure compliance within our companies by assessing how transactions are reported and assure compliance with all laws.

Requirements:

• LL.M in Taxation or other equivalent tax experience/education required;
• Experience with legal research and writing required;
• Experience reading, interpreting and summarizing legal and financial documents required;
• Experience with Partnership, Real Estate and Corporate tax required;
• Experience with Estate tax preferred but not required;
• Understanding of financial reporting and GAAP principles required;
• Must be able to provide tax compliance, audit defense and tax litigation support;
• Excellent judgment, problem solving skills and the ability to make sound decisions on complex areas of the law; and
• Ability to communicate complex and technical matters in a simple and clear manner.
• Recent law graduates will be considered.
• Demonstrated proficiency in Microsoft Office and related software programs;
• High level of Microsoft Excel proficiency;
• Must be technologically savvy and able to demonstrate competence in a variety of technological platforms and processes;
• Must have ability to quickly become familiar with new software and devices; and
• Must have the ability to conduct effective internet research.

Quality Control Technician

Job Description:
This position is responsible for assisting the Quality Control Manager in performing various tasks associated with new home inspections and documentation of quality for production throughout all construction phases.

Essential Functions/Accountabilities:

• Document file copies of written corrections and repairs;
• Complete Granville Home Inspection Spreadsheet;
• Photograph key components of each house throughout construction;
• Inspection of homes document and communicate any deficiencies to the project superintendent;
• File is corporate data base;
• Review plans;
• Record progress of home construction;
• Provides improvement suggestions for existing departmental procedures or innovate with new ideas;
• Be familiar with and implement the USS daily;
• Follow-up on the inspections of corrections.

 Minimum Requirements:

• High School degree or GED:
• Construction Management Degree
• Customer Service experience;
• Proficient Building Code knowledge;
• Residential construction/production field experience;
• Quality Control Systems knowledge//background;
• Intermediate knowledge of computers;
• Ability to make recommendations to effectively resolve problems or issues and make decisions;
• Demonstrated experience in managing multiple tasks in a fast-paced environment;
• Requires close interaction with sales and production departments;
• Highly organized with excellent follow-up skills.