Our Customer Care Team is known for going above and beyond the call of duty for every one of our homeowners. We offer 24/7 emergency on-call service every day of the year, personalized frame tours of your new home, an extensive homeowner guide, how-to videos and much more. Regardless of the age of your home, or whether or not you purchased the home new from us, we will always be available by phone or email.
Our customers say it best themselves. Our homeowners frequently tell us, "The main reason why I purchased a Granville Home was because of the customer service."
We are proud to offer service that is second to none in the industry. Give us a call today or come by the office anytime to get to know our friendly Customer Care team.
Granville Homes is available Monday-Friday from 7 a.m. to 6 p.m., and is on-call for emergencies after hours.
If you have a non-emergency issue, please contact (559) 268-2000 and leave a message with the Customer Care answering service. They will send a notification to the Customer Care team to contact you the following business day.
The best way to report non-emergency issues is to submit an online service request. Your request will be sent directly to the Customer Care department where a representative will contact you within 24 hours.
While issues are inconvenient, not every issue is an emergency. These are the conditions our trade partners respond to as emergencies:
If you have an emergency during business hours, please contact the Customer Care department at (559) 268-2000 to speak with the first available representative. If you have an emergency after hours, please contact the Customer Care department at (559) 268-2000 to speak with the Customer Care answering service. They will report your emergency to the on-call Customer Care representative who will call you back within a few minutes of receiving the call.
Customer Care technicians are available for assessment appointments Monday through Saturday as early as 8 a.m. and as late as 4 p.m.
Each trade partner who builds and performs warranty work on your home has their own business hours of operation. Most of our trade partners are available for non-emergency issues in your home Monday-Friday from 8 a.m. until 3 p.m. For emergencies after hours, please contact (559) 268-2000 to be connected with an on-call Customer Care representative.
The Customer Care department has developed a maintenance program called the Granville Care Package for our homeowners. Our pricing is very competitive, as we have negotiated prices with our trade partners. Learn more about the Granville Care Package.
The warranty period of a Granville home begins at the close of escrow. Since your home is comprised of many components and was built by multiple trade partners, the warranty on each component varies. Please refer to the Homeowner Guide you received at the signing of your contract. For specific details, please contact the Customer Care Department.
Granville Homes is committed to providing services for all Granville homeowners. Our Customer Care team is dedicated to assisting all Granville homeowners with their questions or concerns, not just those who purchased it directly from us. Customer Care offers a complimentary one-hour home orientation appointment for homeowners who bought a resale Granville home. This is the perfect opportunity for new Granville homeowners to get to know their home builder and learn valuable information about warranties and caring for their home. Please contact us with your updated contact information and to schedule your home orientation appointment at (559) 268-2000, or submit an online service request.
When it comes to home maintenance, why not leave it to the experts? The Granville Care Package is a customizable menu of services that covers the key elements of your required home maintenance, including roof and rain gutter clean-up and inspection, plumbing inspection, inspection and replacement of your HVAC filters and your tankless water heater flush. Services are available individually or as a discounted package.
At Granville Homes, referrals are the sincerest form of flattery. Your referrals are what helped us become the #1 builder in the Central Valley. Just for sending your friends our way, we'll give you $500, and your friend buying a Granville home will receive $1,000 that they can use toward designer upgrades. Plus, we will increase your reward to $2,000 if you submit your referral on or before June 30, 2023! And remember, there is no limit to the number of friends you can refer - the more you refer, the more you earn!
Some restrictions apply; for details, please view our printable referral form.
Home maintenance is an important homeowner responsibility. Please refer to your homeowner guide for specific questions and concerns, or contact the Granville Customer Care Department at firstname.lastname@example.org
Failure to use manufacturer authorized contractors may void warranties. See your Homeowner Guide or call Customer Care at (559) 268-2000 for authorized vendors.